Delivery Information

The turn around for most items is 4-6 weeks as everything is hand made. Special arrangements can be made should you require your item sooner, just contact us to enquire. Delivery charges apply to all deliveries due to the weight of our furniture. Our delivery charges are calculated by areas of the UK to keep it simple.

The is in four parts: Local Delivery which means you have to be within a 20 mile radius of Newark Nottingham, National Delivery which covers the majority of the UK, Scotland and Southwest Delivery, for any other areas you will need to call us to obtain a delivery quote.

Delivery

The product prices displayed do not include delivery. The delivery charges can be viewed on the Website in the Delivery Calculator section. The delivery charge shown is applicable for furniture and for ‘furniture plus accessories’’.

Your furniture will be delivered by one of our own friendly, courteous delivery teams. However, smaller, manageable items may be dispatched via a third party carrier and, if this is the case, we will notify you of such in advance – these deliveries will require a signature on delivery and if no one is available to accept the delivery then collection can be made from your nearest depot.

We are not responsible for moving any existing furniture or any other objects. We will not take any unwanted furniture or other objects away for disposal.

You shall accept a mutually pre-arranged delivery time/date and you are responsible for ensuring that (i) you provide adequate delivery instructions, and (ii) appropriate access is available to the delivery team and their vehicle, and (iii) you, or a responsible adult on your behalf, are present to accept the delivery. If you are the cause of a failed delivery attempt, either due to failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to: 1. charge you for the unsuccessful delivery attempt and charge you for the costs (including insurance) of storing the Goods until actual delivery and charge you for a redelivery, if applicable.

If you wish to change the delivery date once it is agreed then please give us no less than 3 Business Days notice prior to delivery. Notice within 3 Business Days of a pre-arranged delivery time/date will incur a rescheduling charge of £45.

Responsibility for inspecting the Goods rests solely with you. You shall examine the Goods upon delivery and shall promptly (in any event within 14 days of delivery) notify us of any apparent damage, defect or shortages. Your failure to notify us within 14 days will result in you being deemed to have accepted them. After acceptance, you shall not be entitled to reject Goods which are not in accordance with the SOA.

There are no circumstances in which you can reject the Goods on the basis of defects or failures which are so slight, that your rejection would be unreasonable.

Collection

Collection of your furniture is welcomes and you can collect from our Nottingham Showroom totally free of charge. Collections can be arranged for Monday to Friday 8am to 5pm, if necessary special arrangements can be made to collect on Saturday mornings. Just let us know when you are to arrive and we will be there to greet you.

Carrier

The option to send items by a third party carrier is available on some smaller products, availability and costs can be found by adding the item to your basket and progressing to the delivery options page.